Reference

How alttogel Handles Your Personal Data

This Privacy Policy covers what we collect when you open an account, deposit via DANA, OVO, or GoPay, and use our lobby — and exactly how we protect it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device dataYour right to access or delete data

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or remove your personal data, our support team handles those requests directly. You can reach us through live chat inside your account, by email at the address listed in your account settings, or through the in-app help menu. We aim to respond to data requests within a reasonable timeframe and will confirm receipt of your request when we get it.

Live Chat Open the chat widget inside your account dashboard. Our support team reviews data access and deletion requests submitted through this channel.

Email Support Send your request to the email address shown in your account settings page. Include your registered mobile number so we can verify your identity.

In-App Help Menu From the mobile lobby, tap Help in the account menu. Data-related queries are routed directly to our privacy handling team from there.

What We Collect and Why We Collect It

alttogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, we collect your name, email address, mobile number, and the details needed to verify your identity. When you make a deposit through DANA, OVO, or GoPay, we record transaction references — not your full wallet credentials. We do not

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store your e-wallet PIN or password at any point. We use your data to process transactions, keep your account secure, and send you service messages tied to your account activity. We do not sell your personal data to third parties. Analytics data — page visits, device
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type, session duration — helps us keep the lobby running well for you. All data is handled in line with our retention schedule: active account data is kept while your account remains open; if you close your account, we retain only what applicable law requires us
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to keep. Data access requests are handled through our support channel. Where our services are available depends on local law and the eligible regions we operate in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY PRACTICES

How We Keep Your Account and Data Secure

Security is built into the account flow, not added on top. We use SSL encryption across every page, your login is protected by OTP verification sent to your registered mobile number, and wallet transactions through DANA, OVO, and GoPay pass through their own platform security before reaching us. We review account access logs regularly and flag unusual activity automatically.

SSL Encryption

Every page — account login, deposit flow, lobby — runs over SSL. Your data moves between your device and our servers in encrypted form at all times.

OTP Account Verification

Logging in requires a one-time code sent to your registered mobile number. This prevents unauthorised access even if your password is compromised.

Wallet Transaction Privacy

Deposits via DANA, OVO, or GoPay are handled by each wallet's own security layer. We only store the transaction reference, never your wallet PIN or login credentials.

Data Retention and Deletion

We keep your account data while your account is active. Close your account and we delete what we can; we retain only records that applicable Indonesian law requires us to hold.

Common Questions About Your Privacy Rights

Real questions come up when it comes to data. Here are the ones we hear most from people in Indonesia, answered clearly and without the legal fog.

We collect your name, email address, and mobile number at registration. Identity verification may also require a government-issued ID, depending on your account activity and applicable local requirements.

No. We only store the transaction reference number when you deposit. Your wallet PIN, login password, and full account credentials stay entirely within your e-wallet app — we never see them.

Yes. Send a data access request through live chat or email — both are accessible from your account. We verify your identity first, then provide a summary of the data we hold on your account.

Contact us through the in-app Help menu or via the email address in your account settings. We process deletion requests after identity verification and retain only what local law requires us to keep.

We do not sell your personal data. We share data only with service providers who operate parts of our platform — such as payment processors — and only what they need to perform that specific function.

We use cookies to keep your session active, remember your lobby preferences, and collect anonymous analytics. You can manage cookie preferences through your browser settings at any time without affecting your account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions Appalttogel App

How alttogel Handles Your Personal Data

Reach Us About Your Privacy

How We Keep Your Account and Data Secure

SSL Encryption

OTP Account Verification

Wallet Transaction Privacy

Data Retention and Deletion

Common Questions About Your Privacy Rights

01 What personal data does alttogel collect when I register?

02 Does alttogel store my DANA, OVO, or GoPay wallet credentials?

03 Can I request a copy of the data alttogel holds about me?

04 How do I ask alttogel to delete my personal data?

05 Does alttogel share my data with third parties?

06 How does alttogel use cookies and what can I do about them?

Privacy Policy

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