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Our Terms, Your Rights, One Clear Policy

alttogel operates under a set of terms that define your account rights, what we collect, how we handle your data, and what conditions apply to access in Indonesia.

Account terms apply per eligible regionDANA, OVO, GoPay wallet use governed by these termsData handled under this policy onlyAccess subject to local law
alttogel Our Terms, Your Rights, One Clear Policy
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your data, or need to flag a policy concern, our support team handles these directly. Reach out through any of the channels below and we will route your query to the right person. Response times vary by channel and query type.

Team online

Live Chat

Open the chat window from your account dashboard. Legal and policy queries are flagged separately so they reach our compliance-trained support staff, not the general queue.

Email Support

Send policy or data-access requests by email. Include your registered account ID and the specific clause or data type you are asking about so we can respond accurately.

Account Help Centre

The Help Centre inside your account lists policy articles by topic. Find answers on wallet verification, account suspension rules, and data retention without waiting for a reply.

DATA AND SECURITY

How We Handle Your Account and Data

Security and data handling are not afterthoughts here. Every account action — login, deposit, withdrawal request — goes through a verification layer. Here is what that looks like in practice and what rights you hold over your own information.

Data We Collect

We collect your registration details, device identifiers, and transaction records linked to DANA, OVO, or GoPay. We do not sell this data to third parties or use it for purposes outside account management.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time without losing account access.

Account Security

Login requires your registered email and password plus an OTP sent to your mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact support.

Data Retention and Requests

We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. To request a data summary or deletion, contact us by email with your account ID.

Common Questions About These Terms

These are the questions we get asked most when it comes to account rights, data access, and policy conditions on alttogel. If your question is not here, use the live chat or email channel listed above.

These terms apply to every account holder accessing alttogel where local law permits. Eligibility depends on your region; accessing the platform where it is restricted is a breach of these terms.

Yes. Email us with your registered account ID and specify what data you need. We will confirm your identity and provide a summary within a reasonable timeframe as permitted by applicable rules.

We retain certain records after account closure as required by applicable regulations. You can request details on what is kept and for how long by contacting our support team by email.

Yes, in part. Each e-wallet provider has its own terms that apply when you transact through their service. Our terms cover the account side; the wallet provider's terms govern the transfer itself.

We post updated terms here with a date-of-change note at the top. Continuing to use your account after that date means you accept the revision. We recommend checking this page periodically.

We notify you by email to your registered address and explain the reason where we are able to. You can respond through live chat or email to query the decision or provide clarifying information.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.